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How do I identify and fix the common errors encountered while working with topaz software?

Topaz Video AI uses artificial intelligence models to upscale videos, which can sometimes result in errors due to the complexity of the process.

When encountering errors, users can collect logs by selecting "Help" > "Logging" and making sure "File Logging" is checked.

Topaz Software has reported issues with certain graphics cards, particularly ARC GPUs, and recommends using a specific driver version.

Restarting the app, checking for updates, reducing the number of apps or filters used, and reducing the number of files processed can help fix common errors.

Connection blockers such as VPNs, firewalls, or anti-virus software can also cause problems and can be temporarily disabled or added to the list of approved products.

Topaz Labs has a support team that users can contact for further assistance, and they recommend checking the FAQs and forums to see if the issue has already been reported and resolved.

Topaz Video AI may produce errors when using multiple filters at the same time on 4K footage due to memory usage.

Reducing the "Max Memory Usage" setting can help improve stability.

Uploading a progressive video file larger than 1GB and longer than 1 hour can result in various errors and slowed-down trim functions.

Topaz Video AI's frame interpolation function may not work in 4K resolution, and a workaround includes setting the slowmo back to None, running a preview, and then setting it back to the desired setting.

Some users have found success in fixing errors by upgrading their hardware, such as the processor, RAM, and graphics card.

Topaz Video AI may produce fluorescent artifacts when simply called on to upscale video, and the cause of this error is still under investigation.

The "Resolution error" is a common issue reported by users when trying to run videos after a Windows 10 upgrade.

Checking the logs for readable information may help identify the cause of the error.

Upscale any video of any resolution to 4K with AI. (Get started for free)